NorthStar

A 48-hour diagnostic that turns messy operations into a clear 30-day plan.

What NorthStar delivers

NorthStar is the entry point to Galaxie. We map the pain, find the bottlenecks, and translate chaos into an execution system: priorities, owners, and a realistic 30-day plan.

48-hour diagnostic
Where work is drifting and why
Priority map
What to fix first (and what not to touch yet)
30-day plan
Milestones, owners, and dependencies
Fixed scope
Fast turnaround, Clear owners & next steps
Module recommendation
Which Galaxie solution to deploy next (Orion / Astro / Quasar / Mercury / Oort)

Who it's for

NorthStar is built for teams who feel busy but can’t point to progress. If any of the lines below sound familiar, NorthStar is the fastest way to regain clarity.

How NorthStar works

No endless workshops. Just a fast, fixed-scope flow that turns messy operations into priorities, quick wins, and a 30-day roadmap.

1

Intake (15 minutes)

Align on outcomes, constraints, and what “done” means.

2

Signal scan

Find where time, money, and trust leak across tools and teams.

3

NorthStar map

Prioritize fixes, highlight quick wins, and surface risks/dependencies.

4

30-day plan

Sequence the work with owners, milestones, and clear next steps.

What we diagnose

We diagnose operations from the inside out — workflows, ownership, and the customer journey. Pick a lens pack below to see what we look at for your industry.

Ownership & cadence
Who owns what, how work is reviewed, and whether progress survives between meetings.
Tools & workflows
Where handoffs break, approvals stall, and tools force people into endless copy/paste.
Files & knowledge
Single source of truth, naming/structure, permissions, and “where is the latest version?”
Automation opportunities
Repeatable tasks worth automating, plus guardrails so automation doesn’t create chaos.
Security basics
MFA, access levels, sharing defaults, backups, and the minimum viable hygiene baseline.
Customer journey
Friction points, drop-offs, and support loops that quietly kill conversion and trust.
Customer journey
Discovery → click → playback → retention (and where users churn when something feels off).
Metadata & taxonomy
Title/episode consistency, sports metadata, tagging, search accuracy, and duplication control.
Scheduling & programming ops
EPG accuracy, carousel rules, promos, regionalization, and “why is it missing from home?”
Rights & entitlements
Availability windows, packages, geo/device rules, and entitlement mismatches that block playback.
CMS & publishing workflow
Approvals, versioning, rollback, and audit trails across teams, vendors, and releases.
Playback parity
Consistency across TV/mobile/web: features, error handling, DRM paths, and player behavior.
Observability & incident flow
Monitoring, alerts, SLAs, and clear ownership of “who fixes what” when things break live.
Customer journey
Browse → cart → checkout → delivery → returns (and the friction that bleeds margin).
Catalog, pricing & promos
Guardrails for pricing rules, promo approvals, rollback plans, and “10% vs 100%” disasters.
Inventory & fulfillment sync
Stock truth, warehouse alignment, cancellations, shipping rules, and operational drift.
Conversion & performance
Speed, UX, payment reliability, and the small breaks that tank checkout completion.
CRM lifecycle
Post-purchase flows, winback, segmentation, and routing that prevents ghosted leads/customers.
Support workflow
Tickets, templates, escalation paths, and consistency so customers don’t get three answers.
Customer journey
Lead → quote → schedule → execution → invoicing (where delays and rework hide).
Work orders & dispatch
Assignment logic, scheduling, status visibility, and on-site coordination in real time.
Asset / inventory on-site
Materials tracking, tool/equipment control, and “we thought we had it” mismatches.
Approvals & compliance docs
Permits, sign-offs, checklists, and traceability without endless paperwork chaos every week.
Reporting & photo evidence
Field updates, photo logs, change orders, and proof-of-work clients can trust instantly.
Contractor/vendor coordination
Handoffs, responsibilities, dependencies, and accountability across external teams.

Frequently Asked Questions

No fluff. Just the practical details — what you get, how fast it moves, and how to start.

Fixed scope. Fast turnaround.
Fixed scope. Fast turnaround.
One sprint to map bottlenecks, de-risk decisions, and define next steps.

A 48-hour diagnostic, a prioritized backlog, and a 30-day plan with owners, sequence, and next steps — plus a recommendation for the right Galaxie module(s).

48 hours from kickoff. (Kickoff depends on calendar availability.)

Yes — fixed scope, clear deliverables, and no surprise invoices.

A 15-minute intake call and access to the current docs/tools (or exports/screenshots if access is restricted).

One decision-maker + one operator who knows the day-to-day. Keep it small.

Yes. NorthStar is the entry point — implementation continues via Orion, Astro, Quasar, Mercury, and/or Oort.

We work under NDA when needed and follow least-access principles. You control what we can see.

That’s exactly what NorthStar is for: fast clarity with minimal meetings, so you stop guessing and start shipping.

Click Start with NorthStar or Open comms — we’ll schedule the kickoff and send a short intake checklist.

Give us a call

Available from 9am to 8pm, Monday to Friday.

Send us a message

Send your message any time you want.

Our usual reply time: 1 Business day