Mercury

A ready-to-deploy digital commerce stack that scales - stores, marketplaces, erp, crm, and omnichannel execution.

What Mercury delivers

Mercury powers commerce without chaos - platform, operations, and guardrails that prevent expensive mistakes. Deploy fast, operate clean.

Start with Mercury

Production-ready
WooCommerce foundation

A clean, scalable base you can launch fast without rebuilding later.

ERP integration
that stays in sync

Inventory, pricing, and orders match reality, with drift and exceptions handled.

CRM integration
that actually drives revenue

Customer profiles and lifecycle events flow automatically, ready for segmentation and follow-ups.

A catalog pipeline
you can trust

Product data stays consistent, searchable, and governed across every channel as the store grows.

Promo & pricing
guardrails

Approvals, validation, and rollback paths that prevent margin disasters.

Checkout reliability
by design

Hardened payments and error paths so conversion doesn’t depend on luck.

Fulfillment
that customers believe

Shipping statuses stay accurate, cancellations/returns don’t become chaos.

Operational handoff
that sticks

Clear runbooks, and ownership so the store doesn’t drift after launch.

When small changes become six-month projects.

Mercury is for teams scaling commerce where reliability and ops matter as much as the UI.

Why is the return approved but inventory didn’t come back?

How Mercury works

We scope the stack, build modularly, and ship with guardrails and operational clarity.

Scope

Platform, ops, constraints, and risk points.

Build

Storefront, integrations, and ops rules.

Guardrails

Promos, approvals, and rollback paths.

Launch

QA checklist plus monitoring options.

Discover our method

What we diagnose

Mercury covers the whole journey: conversion, operations, and reliability.

Conversion & performance

Speed, UX, payment reliability, and the tiny breaks that tank checkout completion.

Promo & pricing guardrails

Validation rules, approvals, rollback plans, and the prevention of margin disasters.

Catalog integrity

Product data consistency, feeds, and the errors that cascade into bad customer experience.

Inventory truth

Stock sources, drift, and exceptions — where it says we have it becomes cancellations.

Fulfillment workflow

Order status, shipping rules, exceptions, returns — and how ops keeps trust intact.

Release safety

QA gates, parity checks, monitoring, and rollback paths for high-stakes changes.

Offer packaging

Bundles, trials, and promos — guardrails that prevent entitlement and billing chaos.

Conversion surfaces

Landing → signup → payment → access, and where drop-offs silently happen.

Payment reliability

Fail states, retries, and customer comms when billing does not go through.

Upsell journeys

Where and how upsells happen without breaking trust.

Operational reporting

KPIs that map revenue impact to operational fixes.

Release governance

Safe rollouts that avoid churn-driving incidents.

Browse → cart → checkout

The funnel and its friction points, mapped to fixes you can ship.

Promos & pricing

Guardrails, approvals, and rollback patterns that prevent catastrophic discounts.

Inventory & fulfillment

Sync rules, cancellations, shipping exceptions, and operational drift.

Marketplace readiness

Vendors, operations, and architecture needed to scale beyond one store.

Returns and support loops

How returns create cost — and where workflow fixes recover margin.

Observability

Monitoring that catches revenue-impacting issues before customers do.

Quote-to-payment flow

Where billing breaks and cashflow slows — and how to tighten the workflow.

Service catalog

Clear offerings, pricing rules, and change control for small updates.

Scheduling constraints

Availability, dispatch, and operational parity with what was sold.

Exceptions handling

When plans change on-site — keep margin and trust under control.

Customer comms

Status updates that reduce support load and increase trust.

Ops reporting

What is profitable, what is leaking, and why.

Check all industries

Frequently Asked Questions

Quick answers to the most common questions - scope, timing, deliverables, and what we need from you.

Trusted by 100+ teams

Certified advisors

Satisfaction guaranteed

Need launch confidence?

Storefront, guardrails, inventory flow, and launch discipline that can scale.

Open comms

Mercury is a packaged, ready-to-deploy commerce stack: WooCommerce prewired to ERP + CRM, with guardrails and docs.

We support common ERPs/CRMs via native connectors or API/webhooks. In NorthStar we confirm compatibility and map the integration surface before build.

We define a source of truth, status mapping, retries, and an exceptions queue — so mismatches don’t become daily firefighting.

Storefront + core architecture + ERP/CRM integration + catalog pipeline + promo guardrails + checkout reliability + ops handoff.

Fast, because it’s a packaged base — timeline depends on ERP/CRM complexity, data readiness, and scope confirmed in NorthStar.

Usually yes. We can adapt Mercury to your brand and UX while keeping the core architecture and integrations intact.

With validation checks, approval gates, and rollback paths. No “10% vs 100%” surprises.

Yes. Mercury can ship as a build, with optional ongoing support for ops, monitoring, and improvement sprints.

You get a documented ownership model: who owns catalog, pricing, ops, and incidents — plus runbooks and dashboards.

Access to ERP/CRM endpoints (or exports), sample catalog/order data, and one operator + one decision-maker for kickoff.